Helpful Login Tips

Trouble logging in?

Try these tips.

Editor's Note: Are you using a Yahoo email address? If yes, please read this!

1) Login using your email address.
To make things easier, you can now log in using your email address or your username, whichever you like.
In the case of AAPH, many people had created complex user names, e.g., "John Smith, Ph.D, CChT, MFC". That caused problems because the username had to be entered exactly the same each time to log in. Try using your email address - it'll be easier.

2) Make sure you have an account.
There are two kinds of online accounts with AAPH: a store account and a member account. Make sure you are using the correct email address and password for the account you are logging into:

* The online store system (http://store.aaph.org) keeps the credit card billing address, and keeps everything private.

* The member web site (www.aaph.org, the site you are on now) keeps your office address and phone, which can be made public.

If you haven't created a member account, then you should do so using the "Create a Member Account" link, found in the left side panel.

3) Double-check your password.
It is sometimes hard to see any mistakes you may have made entering your password, since the characters are hidden as you type them. Try entering the password again, slowly and carefully.

If that still doesn't work, you may want to use the "Forgot Password?" link, found in the left side panel. This will email a new password to you. Once you have logged in, you can change your password to something you like by clicking the "my account" menu item in the left side panel.

These tips solve 99.9% of the login problems, however, if your email address has changed or you entered your email address incorrectly when you set up your account, you will need to contact our web staff to get it corrected. Optionally, you can set up another member account with the correct email address and then we can delete the incorrect one later.

How to check for an incorrect email address.
There are two ways to check for your email address in the system. First, you can use the "Forgot Password?" link and enter your email address. If the system replies "Sorry, that is not recognized as a user name or an email address," then that email address is not used in a member account. (It might be used as a store account, but that only works at http://store.aaph.org/, not on the members system. See item #2, above).

If you use the "Forgot Password" link and the system does send you an email, realize that the password in that email is your new password and your old password will no longer work! Use the new password to log in, and then use the "my account" link to set your password to something you like.

The second way to check for your email address in the system is to apply for a new account and enter your email address, a new username (different than the one you used for your first account), and answer the Captcha question at the very bottom. You can leave the other fields empty (if this turns into your member account, you can fill in all that information later using the "my account" link).

If the system reports, "That e-mail address is already registered. Have you forgotten your password?" then your email address is already in the members system. If it doesn't and instead creates a member account for you, then either (a) you didn't have a member account before (maybe you had a store account?) or (b) your previous member account had a different or erroneous email address.

Don't email or call us asking for your password - we don't know it.
To improve security, most Internet password systems these days will encrypt passwords and then store the encrypted version. Our staff cannot lookup your password because it is in our database encrypted. If you have forgotten or misplaced your password, use the "Forgot Password?" link in the left side panel to have the system generate a new password and email it to you.

For those members with a technical interest in the method of encryption and why it cannot be decrypted:
The passwords cannot be decrypted because they are encrypted using a one-way hash function. The computer then performs the same one-way hash function on the password you use when you log in, and the two hashes are compared. If they match, you're in. If not, you don't get in. The hash function is specifically designed so that the original password cannot be extracted from the hash value.

We hope these tips help you successfully log in and enjoy the member resources on the AAPH web site.